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CityFit is a nationwide chain of fitness clubs open 24/7, 365 days a year. We’re committed to the highest quality: premium equipment, air-conditioned facilities, free Wi-Fi and filtered water. On top of that, there’s a great atmosphere and a helpful team who are always ready to support you during your workout!

CityFit Blue clubs are franchise outlets. They are usually smaller, but still offer high-quality equipment and professional service. Unlike standard CityFit clubs, CityFit Blue has a reception where you can get the information you need, pay in cash and sort out any formalities. These clubs are not open 24 hours a day. CityFit Blue’s opening hours are: 6.00 am – 11.00 pm (Mon–Fri) and 8.00 am – 8.00 pm (weekends).

Great! 🙂 Click here: https://cityfit.pl/silownie/ – You’ll find everything you need to know here! See what the club looks like, meet the trainers, check out the available areas and take a virtual tour. It’s the best way to get a feel for CityFit before your first visit!

We’ve got something for everyone! We’ve divided our group classes into categories so that you can easily match them to your training goals. Cardio, strength training, dance, relaxation? Choose what you like and sign up via the timetable. You’ll find the full list of classes, descriptions and the timetable for your club here: https://cityfit.pl/zajecia/

You can find information about the trainers and the services they offer on the website https://trenerzy.cityfit.pl. With these, your training sessions are sure to be more effective!

Sure! We’ve got something just for you – IntroFit sessions, which will help you take your first steps at the gym, get to know the equipment and complete your first workout. All this takes place under the guidance of our Gym Assistants, following specially tailored training plans. This approach will help you feel more confident straight away. Check out the link! https://cityfit.pl/introfit/

Buy your membership conveniently online by clicking the „Buy membership” button on the homepage or directly on the page for your chosen club. You can also make your purchase at the reception desk at CityFit Blue. It’s a quick and easy way to become a CityFit member!

We have several types of season tickets and admission tickets:

1. Monthly passes:

• flexible – an open-ended pass, payable monthly, with one month’s notice,
• for 6 months – payable monthly or as a one-off payment in advance,
• for 12 months – payable in advance,

2. Tickets:

• 24-hour access – payable in advance,
• 72-hour entry – payable in advance.

All membership passes and single-entry tickets provide full access to the club, its training areas and group classes, and have no limit on the number of visits. Furthermore, you can set the start date for both membership passes and single-entry tickets up to 3 months in advance, counting from the date of purchase.

It’s up to you! At CityFit, you have a choice:

• flexible pass – it is renewed monthly and you can cancel it at any time, with no long-term commitments (just remember to give one month’s notice),
• A 6- or 12-month pass – this is the option for those who prefer to plan their activities further ahead. In return for a six-month or one-year commitment, the price is more favourable.

Choose the option that best suits your lifestyle!

Yes! We work with Medicover Sport, Multisport, PZU Sport and Fit Profit, and customers with the relevant membership packages can use CityFit clubs. We accept the following membership packages:

• Medicover Sport: FIT&more, FIT&more Prestige, goFIT, 60UP!, Silver Plus – employee benefits package, Energa
• Multisport: Multisport Classic, MultiSport Plus, MultiSport Light, MultiActive, MultiSport Senior
• PZU Sport: PZU Sport
• Fit Profit: FitProfit

At CityFit, payment is simple and convenient – all you need is a payment card, and the system will automatically deduct the membership fee each month. This means you don’t have to remember to make bank transfers; everything happens automatically and, importantly, securely. When you make your first card payment, the system may also charge 1 zł as a pre-authorisation (to check that the card is working properly) – don’t worry, this amount will be refunded to your account within 7 days :). We do not accept cash or traditional bank transfers, but if you wish to buy a 24-hour or 72-hour pass, or a 12-month or 6-month membership (payable in advance), you can pay via Przelewy24 – in which case you only pay once. The exception is CityFit Blue clubs, where you can pay in person by cash for a flexible membership (at a slightly higher price).

If you’re having trouble making a payment, it’s worth contacting your bank to check a few things:

• Does your card support recurring payments,
• Do you have sufficiently high limits for recurring transactions,
• Have you enabled 3-D Secure two-factor authentication?.

Sometimes you need to wait a few hours after a consultant has changed the limits, or after making the changes via online banking, before you can carry out the transaction again.

First and foremost, it offers 24/7 access to the club all year round, including public holidays! It’s a convenient solution that adapts to your daily schedule, rather than the other way round.

The price of the pass also includes:

• premium-class equipment – you’ll be using TechnoGym and Matrix machines, which guarantee a comfortable and effective workout,
• an air-conditioned space – whatever the season, you train in optimal conditions,
• free Wi-Fi – because we know that a good playlist or podcast on your headphones makes all the difference :),
• spacious changing rooms and showers – at every location you’ll find comfortable shower cubicles,
• unlimited access to group classes – you can find the full range of classes and the timetable in the app, under „Calendar”,
• filtered water from our springs – you don’t need to buy bottles; a water bottle is all you need,
  classes for beginners – if you’re just starting out, take a look at https://cityfit.pl/introfit/,
• an extensive knowledge base (recipes, training plans, calculators and tips) – you’ll find it in the app, in the „Knowledge’ section.

Please note that CityFit Blue clubs have different opening hours – they’re open Monday to Friday from 6.00 am to 11.00 pm, and at weekends from 8.00 am to 8.00 pm. You can also visit zaczynam.cityfit.pl at any time – there you’ll find everything you need to know before you pop in for the first time :).

Simple and modern – no cards or keys needed :). You enter CityFit through the entrance gates, which are opened using a QR code. How does it work?

1. Download the CityFit app from the App Store or Google Play.
2. Log in to your account.
3. Once you’re on the app’s home screen, click the pink button with the QR code in the bottom right-hand corner.
4. Hold your mobile phone up to the reader at the entrance gate.

That’s it! Come and join us 🙂

Only members who purchased a membership by the end of December 2019 and whose membership is still active may enter the club using their fingerprint. Members who purchased a membership from January 2020 onwards may only enter the club using a QR code generated via the CityFit app.

The basic equipment for a club member is:

1. towel – it can be a small one. Place it on the exercise machine to protect the upholstery from sweat. This way, you’re looking after your personal hygiene and helping to prolong the life of the equipment,
2. padlock – for the locker in the changing room. The diameter of the padlock shackle that fits our lockers ranges from 5.5 to 8 mm,
3. sportswear and trainers, which you change into when you arrive at the club,
4. water bottle – you can fill it up at our free filtered water fountains; you can use them as often as you like.

You can buy a towel and a padlock from the vending machines on the club premises. And you’ll find all the essential information you need to know before you pop in at zaczynam.cityfit.pl.

Yes! Minors can also work out at CityFit clubs – from the age of fifteen onwards (based on the year of birth – so it is your year of birth that matters to us, not the exact date).

What do you need to do?

• When registering your account, please enter your PESEL number – the system will automatically display a declaration for a parent or legal guardian.
• Please ask for a signature and bring the completed document to the club during opening hours: - CityFit clubs: Mon–Fri: 6.00 am – 10.00 pm, Sat–Sun: 8.00 am – 8.00 pm, - CityFit Blue clubs: Mon–Fri: 6.00 am – 11.00 pm, Sat–Sun: 8.00 am – 8.00 pm)
• The Club Manager will enable the option to purchase a season ticket on your account – they have up to 48 hours to do so, but it usually happens much sooner.

If you’d like to find out more, take a look at cityfit.pl/siemanko/

CityFit: 24/7, 365 days a year. In short, CityFit clubs are open round the clock. It’s easier to say when they aren’t – usually when we’re refurbishing the premises to maintain high standards of service. This usually takes place over one weekend a year and doesn’t always require the club to be completely closed.

CityFit Blue: open every day, including public holidays, but at specific times:

• Monday–Friday: 6.00 am–11.00 pm
• weekends: 8.00 am–8.00 pm

Each club has several, and sometimes even a dozen or so, training zones – it all depends on the location. All zones are colour-coded and labelled, and you’ll find their layout on special maps by the entrance. The most common ones are:

• the cardio zone,
• the free weights area,
• the functional training area,
• the warm-up/cool-down area,
• a relaxation area,
• the cross-functional area.

Not sure where to go? Ask our Gym Assistants for help – they’ll be happy to show you around.

Not all clubs have their own free car park, but most are located near shopping centres or public transport links – so you can get to training with ease. In many locations, you can validate your parking ticket on site, allowing you to park for free for up to 2 or 3 hours.

You can find information about available parking spaces on the website of the relevant club: cityfit.pl/silownie/.

You can always gain access to a CityFit club – all you need is the QR code from the CityFit app. The clubs are also open on public holidays and outside staff working hours, so you can train whenever suits you. CityFit is open 24 hours a day, and you enter and exit via self-service gates.

Holders of MultiSport and FitProfit cards are exempt from this rule. If you have such a card, our staff will scan your card when you enter the club and ask you to show your ID (for administrative purposes). This means you can enter the club during staff working hours. However, you can leave on your own at any time.
The opening hours for customer service at CityFit clubs are as follows:

• 6.00 am – 10.00 pm (Mon–Fri) and 8.00 am – 8.00 pm (weekends).
• You can enter the CityFit Blue club during opening hours, i.e. 6.00 am – 11.00 pm (Mon–Fri) and 8.00 am – 8.00 pm (weekends).

We have a really wide range of equipment – you’ll find something different in every zone, including:

• in the cardio area: treadmills, elliptical trainers, exercise bikes, cross-trainers
• in the functional training area: kettlebells, medicine balls, dumbbells
• in the free weights area: benches, barbells, racks, overhead lifts

We count our equipment in the hundreds. If you want to see exactly what’s in your club, take a look at cityfit.pl/silownie/ Or just pop in – we’d be happy to show you around.

Our main focus is on providing high-quality training facilities and competitively priced membership packages. We have no plans to open swimming pools or saunas at our clubs.

Yes, every club has changing rooms with hundreds of lockers (which can be secured with padlocks) and lockable shower cubicles – at least a few at each venue.

CityFit Blue clubs have a reception desk where you can sort out all the formalities – buy a membership pass, a towel, water, snacks, a padlock or any other accessories you might need for your workout. Standard CityFit clubs do not have a reception desk, but you’ll find everything you might need in the vending machines – special machines located throughout the club. There you can buy, amongst other things:

• water,
• isotonic drinks,
• protein bars,
• padlocks,
• towels.

Payment is convenient – by card – and the range of products available from the vending machines is constantly expanding to include, for example, protein shakes, pre-workout supplements and other products useful before and after training. If you need help, you can always count on support from the Gym Assistant.

Absolutely! You can use the freeze option with both the flexible pass and the 6-month pass. You can sort everything out conveniently in the Customer Zone, and the terms of the freeze depend on the offer you’ve chosen – you can check the details in the Terms and Conditions. For some promotional passes, the freeze option may not be available – we always let you know this at the time of purchase.

You can do this at any time – simply click „Unfreeze” in the Customer Area. Your membership will be activated straight away and you can start training immediately. The system will automatically charge you for the new billing period.

It depends on the type of pass.

• The flexible pass has a one-month notice period, which runs from the end of the current billing period. This means that if you give notice during the current billing period, the system will charge you for one more full month before the pass expires.
• In the case of fixed-term passes, i.e. 6- and 12-month passes, you can give notice of cancellation no later than during the final month of the contract. In that case, the pass will expire at the end of the contract. If you do not give notice of cancellation, your pass will automatically switch to an open-ended contract, meaning it will function as a flexible pass. It will renew on a monthly basis – you can then cancel it with one month’s notice, just as you would with a flexible pass.

No – membership is linked to a single club member, so it is not possible to transfer your membership card or account to another person.

Yes – if your membership has been terminated (e.g. due to non-payment or cancellation), we will treat you as a new member when you rejoin. This means that when you purchase a new membership, the registration fee will apply again.

It’s simple! You can do this easily in the Customer Area. Select the „Passes and extras” tab, then „List of passes”. In the pass description, below the price, you’ll find a toggle labelled „Access to all clubs”. Just flick it 🙂

How does it work? If you have a monthly membership (flexible or 6-month), you can enable and disable access to all clubs at any time.

• Once activated, the charge is calculated on a pro rata basis for the days remaining until the next payment,
• If you do not want the option to renew automatically, please remember to deactivate it yourself before the next payment is due – your access will then expire at the end of the paid-for period,
• You can switch it on and off as many times as you like.

If you have a prepaid pass (12-month or 6-month), you can also activate access at any time – but only once during the entire duration of the pass.

• The charge is calculated on a pro rata basis from the date of activation until the end of the contract,
• It cannot be deactivated afterwards – it remains active until the end of the current subscription period.

This option renews automatically along with your subscription, unless you deactivate it beforehand.

You can always count on our support – both at the club and remotely. The following people will be on hand to help you:

• Gym Assistants – are available Monday to Friday from 6.00 am to 10.00 pm, and at weekends from 8.00 am to 8.00 pm,
• Club Managers – Monday to Friday, 7.00 am–10.00 pm.

At CityFit Blue clubs, staff are on duty from Monday to Friday between 6.00 am and 11.00 pm, and at weekends from 8.00 am to 8.00 pm
If you are unable to come to the club, please contact Customer Services:

• Monday to Thursday, 8.00 am–8.00 pm,
• on Friday from 8.00 am to 5.00 pm.

You can choose from:

• Tel. 22 113 93 00,
• email: bok@cityfit.pl,
• contact form: cityfit.pl/kontakt/.

You can also write to us via LiveChat on the cityfit.pl website or get in touch with us via Messenger on our Facebook fan page. And if you’re just starting out, be sure to check out zaczynam.cityfit.pl – You’ll find all the key information you need to get started there: how to join the club, what to bring with you, and how to feel confident from your very first visit.

In the club lobbies, you’ll find special suggestion boxes – you can leave your feedback there on a piece of paper. You can also contact us by email: bok@cityfit.pl, or use the form: cityfit.pl/kontakt/.

Gym Assistants are people who keep the gym tidy, help members, ensure equipment is used correctly, remind people of the rules and… create a great atmosphere! You can approach a Gym Assistant, for example, when:

• you don’t know how to use a particular device,
• Do you have any questions about training zones,
• if you need technical or organisational support at the club,
• If you wish to report a fault or anything that requires our attention,
• You just don’t know where to start and need a bit of help getting going :).

The gym assistants are always happy to help you!

Personal trainers provide one-to-one training sessions and support your fitness journey – from body composition goals to improving your fitness or simply feeling better. They support you with their knowledge, experience and motivation. If you want to train to a plan and under the guidance of a specialist, they’re the people to turn to. Where can you find them? For example, on the website trenerzy.cityfit.pl – most of the coaches working at our clubs are here.

The Member Assistant is a special tab in the member area that will help you manage your membership and guide you through the steps you need to take if, for example, you want to pay for a membership pass, purchase a new one, put your membership on hold or cancel it. Simply select the type and category, then answer a few simple questions which will guide you to the right solution.

Yes! At every club, you’ll find qualified trainers who’ll help you with your training and diet. You can find their profiles at trenerzy.cityfit.pl.

It’s simple! You’ll find most of the coaches working at our clubs on the website trenerzy.cityfit.pl.

You settle the cost of your training sessions directly with the trainer – CityFit does not act as an intermediary for payments.

This isn’t necessary. If you don’t have a membership card, you can gain entry to the club using your Multisport, Medicover Sport, Fit Profit or PZU Sport card, or purchase one of our day passes – valid for 24 hours or 72 hours.

No, the trainers run their own businesses. Booking sessions, rescheduling and payments are all handled directly with the trainers, without CityFit acting as an intermediary. If you have any questions about the services on offer, availability or how a session works, please feel free to contact your chosen trainer directly. You’ll find their contact details at trenerzy.cityfit.pl.

Yes! They often have special offers – it’s best to get in touch with the trainer of your choice. You’ll find their details at trenerzy.cityfit.pl.

The price depends on the trainer and the club. CityFit does not set price lists nor is it involved in the billing process

Absolutely! Personal training at CityFit offers convenience, comfort and excellent facilities for getting fit – whatever your fitness level. Our clubs are modern and superbly equipped – you’ll find premium-quality equipment, plenty of space and a variety of training zones. There’s also a separate room available to trainers and members for measurements, consultations and body composition analysis, ensuring everything takes place in a calm and comfortable environment. What’s more, as CityFit is open 24/7, you can book a training session at any time, tailoring it to your daily schedule – with no restrictions. It’s the perfect place to train smartly, effectively and… on your own terms.

All it takes is a few simple steps:

1. Create a profile on the website klubowicz.cityfit.pl – select the „Log in with Benefit” option.
2. Download the CityFit app from the App Store or Google Play – you’ll need it to log in.
3. Head to the club with your card and ID – Mon to Fri, from. 6:00–22:00 (CityFit Blue: until 11.00 pm), and at weekends from. 8:00–20:00.
4. Show your Gym card to the assistant, then scan the QR code from the app to enter the club.

You can find more information on this topic at zaczynam.cityfit.pl in the section „How do I sign up for the sports package?”.

Yes – you need the app to enter and leave the club via the self-service gates.

On one device. If you change your phone or lose access to your current device, please contact Customer Services (tel. 22 113 93 00) or ask the Gym Assistant for help – they’ll remove the link to your previous device so that you can add a new one.

If your membership package has no limit on the number of visits, you can use the club without restriction – all zones, equipment and group classes are available to you. CityFit accepts:

• MultiSport cards: PLUS, SENIOR, LIGHT, MULTIACTIVE, CLASSIC,
• the FitProfit blue card.

Have a look here too to check the details: https://cityfit.pl/multisport

You may present your driving licence, residence card, Polish Citizenship Card, student card, school ID card, work ID card or passport. If you do not have any of these documents, you will not be permitted entry to the club.

No, access with the above cards is restricted to adults only (minors aged 15 may use CityFit with a parent’s consent, on the basis of a membership pass). For more information, please visit: https://cityfit.pl/siemanko/

Of course! Once you’ve activated your profile and added a card, you can book classes via the CityFit app in the „Calendar” tab.

No, you don’t have to pay anything extra. If your sports package includes our clubs, you can train at no extra cost. All you need to do is register your card in the app and you’re all set!

It’s simple – just a few steps: If you’re just starting out, sign up on the CityFit app by selecting the „REGISTER FOR A SPORTS PACKAGE” option.

You can also do this on the website:

• cityfit.pl/medicover-sport
• cityfit.pl/pzu-sport

If you already have an account, open the CityFit app, go to the PROFILE tab and select REGISTER A SPORTS PACKAGE.

This is usually down to a discrepancy in the details. Check that your first name, surname and telephone number in CityFit are exactly the same as those held by your sports package provider. The details must match exactly – even a minor typo can hold up the process.

With a Medicover Sport or PZU Sport card, getting into the club is really easy! All you need to do is log in to the CityFit app and generate a QR code, which you then scan at the entrance.

Yes, you need the app to use the club. It’s what you’ll use to enter and leave via the self-service gates.

No, access with the above cards is restricted to adults only (minors aged 15 may use CityFit with a parent’s consent, on the basis of a membership pass). For more information, please visit: https://cityfit.pl/siemanko/

On one device. If you change your phone or lose access to your current device, please contact Customer Services (tel. 22 113 93 00) or ask the Gym Assistant for help – they’ll remove the link to your previous device so that you can add a new one.

If your membership package has no limit on the number of visits, you can train at CityFit without any restrictions – all zones, group classes and equipment are at your disposal. Please remember to check that your membership is accepted. CityFit accepts the following Medicover Sport memberships:

• Fit&More,
• Fit&More Prestige,
• GoFIT,
• 60UP!,
• Silver Plus – a benefits package,
• Energa.

Of course! Once you’ve activated your profile and added a card, you can book classes via the CityFit app in the „Calendar” tab.

No, you don’t have to pay anything extra. If your sports package includes our clubs, you can train at no extra cost. All you need to do is register your card in the app and you’re all set!

You can find the full schedule here: klubowicz.cityfit.pl/classes/clubs and in the app, under the CALENDAR section. Select your club’s location and the current schedule of classes will appear.

You can only sign up if you have a valid membership. If your contract doesn’t start for a few days, sign-ups will not be available until it has been activated.

You can book classes:

• in the CityFit app – the CALENDAR tab,
• on the website: klubowicz.cityfit.pl/classes/clubs

Registration opens exactly 48 hours before the start of the course.

You can cancel up to 2 hours before the class starts, including via the app – under the CALENDAR tab. This will give other club members the chance to take your place.

If, within the last 30 days:

• You signed up twice but didn’t turn up,
• you were late, or
• you left the class early,

The system automatically blocks the ability to save for 7 days. After this time, the block will be lifted and everything will return to normal.

Yes. If the classes you’ve chosen are already full, you can join the waiting list – simply click „Join the waiting list”. If someone withdraws, the system will automatically move you to the main list, and you’ll receive a notification:

• in the CityFit app,
• and by email.

This means you don’t have to keep checking availability – you just wait for the update :).

Definitely yes! Sign up for INTROFIT – these are guided sessions that will help you take your first steps. During these sessions, you’ll learn, amongst other things, how to perform the exercises correctly and which movements target specific muscle groups. Plus, a Gym Assistant will show you around the club and explain its different zones and rules. It’s a great start – especially if you’re just beginning! You can sign up for these sessions just like any others – in the app, under the CALENDAR section.

Don’t worry, these things happen. You can update your details at the club. Simply speak to the Manager or Gym Assistant and show them your ID – we’ll correct your details on the spot. Opening hours:

• CityFit: Mon–Fri: 6.00 am – 10.00 pm, Sat–Sun: 8.00 am – 8.00 pm
• CityFit Blue: Mon–Fri: 6.00 am – 11.00 pm, Sat–Sun: 8.00 am – 8.00 pm

In the Customer Area, under the ‘MY DETAILS’ tab, you can update the following yourself:

• email address,
• invoice details.

You can update your telephone number: with the Gym Assistant or Club Manager, or by contacting Customer Services on 22 113 93 00.

If you have a new phone and the CityFit app was installed on your previous one, you may need to change the device associated with your account. All you need to do is:

• you will contact Customer Service Centre: 22 113 93 00, or
• you’ll ask for help Assistant’s Gym at the club.

We will remove the current device ID, so you’ll be able to log in to your new device without any problems.