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GENERAL INFORMATION
CityFit is a nationwide fitness chain open 24/7, 365 days a year. We focus on top quality: premium equipment, air-conditioned spaces, free Wi-Fi, and filtered water. Plus, there’s a great vibe and a friendly team always ready to support you during your workout!
CityFit Blue clubs are franchise clubs. They’re usually smaller, but still offer high-quality equipment and professional service. Unlike standard CityFit clubs, CityFit Blue has a reception desk where you can get important info, pay in cash, or handle formalities. These clubs are not open 24/7. Opening hours are: 6:00 AM – 11:00 PM (Mon–Fri) and 8:00 AM – 8:00 PM (weekends).
Awesome! :) Check this out: https://cityfit.pl/nasze-kluby/ – you’ll find everything you need! See what the club looks like, meet the trainers, explore different workout zones, and even take a virtual tour. It’s the best way to feel the CityFit vibe before your first visit!
We’ve got something for everyone! Our group classes are divided into categories so you can easily match them with your training goals. Cardio, strength, dance, relaxation – pick what you like and book your spot in the schedule. You can find the full list of classes, descriptions, and your club’s timetable here: https://cityfit.pl/zajecia-grupowe/
You’ll find info about the trainers and their services here: trenerzy.cityfit.pl. With their support, your workouts will definitely be more effective!
Of course! We’ve got something just for you – IntroFit classes. They’ll help you take your first steps in the club, get to know the equipment, and complete your first workout. All under the guidance of our Gym Assistants, based on specially prepared training plans. This way, you’ll feel more confident right away. Here’s the link: https://cityfit.pl/introfit/
FIRST STEPS
You can get your membership in two ways:
  • online: click the “Buy membership” button at the top of the page, then choose your city, club, and membership type,
  • on-site: use the self-service kiosk in the CityFit club lobby or the reception desk in a CityFit Blue club.
Both ways are quick and easy – you’ll become a CityFit member in no time!
We’ve got several options for you: Monthly memberships:
  • flexible – no fixed term, paid monthly, with one-month notice to cancel,
  • 6 months – paid monthly or upfront,
  • 12 months – paid upfront.
One-time passes:
  • 24-hour pass – one-time payment,
  • 72-hour pass – one-time payment.
All memberships and passes give you full access to the club, workout zones, group classes, and unlimited entries. You can also set the start date up to 3 months ahead from the day of purchase.
It’s up to you! At CityFit, you can choose:
  • flexible membership – renews monthly, cancel anytime with one month’s notice,
  • 6- or 12-month membership – perfect if you like to plan ahead. In return for a longer commitment, you get a better price.
Pick the option that fits your lifestyle best!
Yes! We work with Medicover Sport, Multisport, PZU Sport, and Fit Profit. If your package includes CityFit, you’re good to go. We accept:
  • Medicover Sport: FIT&more, FIT&more Prestige, goFIT, 60UP!, Silver Plus – social package, Energa
  • Multisport: Multisport Classic, MultiSport Plus, MultiSport Light, MultiActive, MultiSport Senior
  • PZU Sport: PZU Sport
  • Fit Profit: FitProfit
At CityFit, payments are simple and safe – just register a payment card, and the system will automatically charge your membership each month. You don’t need to remember transfers – it all happens securely in the background. For the first payment, the system may take 1 PLN for pre-authorization (just to check your card). Don’t worry – it will be refunded within 7 days :). We don’t accept cash or traditional bank transfers. But:
  • you can use Przelewy24 for one-time payments (24h/72h passes or upfront 6- or 12-month memberships),
  •  in CityFit Blue clubs, you can pay in cash at the reception desk for a flexible membership (with a slightly higher price).
If there’s a problem, check with your bank:
  • does your card allow recurring payments?
  • are your limits for recurring transactions high enough?
  • do you have 3-D Secure (two-step verification) enabled?
Sometimes, if you just changed your limits, you may need to wait a few hours before trying again.
First of all – access to the club 24/7 all year round, even on holidays! Train whenever it suits your schedule.
You also get:
  • premium equipment – TechnoGym and Matrix machines for maximum comfort and efficiency,
  • air-conditioned spaces – train in the perfect conditions, no matter the season,
  • free Wi-Fi – because a good playlist or podcast makes a difference :),
  • spacious locker rooms with showers,
  • unlimited access to group classes – check the full offer and timetable in the app (“Calendar” section),
  • free filtered water stations – just bring your bottle,
  • beginner-friendly classes – check cityfit.pl/introfit/,
  • a full knowledge base (recipes, training plans, calculators, tips) – in the app.
Note: CityFit Blue clubs have different opening hours: Mon–Fri 6:00 AM – 11:00 PM, weekends 8:00 AM – 8:00 PM. You can also visit zaczynam.cityfit.pl – we’ve prepared everything you need to know before your first visit :).
Easy and modern – no cards, no keys :). You enter through gates using a QR code. Here’s how:
  1. Download the CityFit app (App Store or Google Play).
  2. Log in to your account.
  3. On the home screen, tap the pink QR button in the bottom right corner.
  4. Scan your phone at the gate reader.
That’s it – welcome in! :)
Club entry by fingerprint is available only for members who bought their membership before December 2019 and have kept it active since then. Members who joined from January 2020 onwards can access the club only via QR code generated in the CityFit app.
The basics:
  1. a towel – place it on the machines to protect the upholstery and keep things hygienic,
  2. a padlock – for your locker (fits 5.5–8 mm shackle size),
  3. sportswear and clean indoor shoes,
  4. a water bottle – refill anytime at our free filtered water stations.
You can buy towels and padlocks from vending machines in the club. For more tips before your first visit, check zaczynam.cityfit.pl.
Yes! Teenagers from age 15 (based on birth year, not exact date) can join CityFit.
Here’s what to do:
  • During account registration, enter your PESEL number – the system will generate a parent/guardian consent form.
  • Get it signed and bring it to the club during staff hours: -CityFit clubs: Mon–Fri 6:00 AM – 10:00 PM, Sat–Sun 8:00 AM – 8:00 PM -CityFit Blue clubs: Mon–Fri 6:00 AM – 11:00 PM, Sat–Sun 8:00 AM – 8:00 PM
  • The Club Manager will activate membership purchase on your account (usually much faster than the 48-hour maximum).
Want to know more? Check cityfit.pl/siemanko/
INFORMATION ABOUT THE CLUB
CityFit: open 24/7, 365 days a year. In short – always open! The only exceptions are short maintenance breaks (usually one weekend per year), and even then, the club is not always fully closed.
CityFit Blue: open daily, including holidays, but with fixed hours:
  • Monday – Friday: 6:00 AM – 11:00 PM
  • Weekends: 8:00 AM – 8:00 PM
Each club has several – sometimes even a dozen – training zones, depending on the location. All zones are color-coded and marked on maps near the entrance. Most often you’ll find:
  • cardio zone
  • free weights zone
  • functional training zone
  • warm up / cool down zone
  • relaxation zone
  • cross-functional zone
Not sure where to go? Just ask one of our Gym Assistants – they’ll be happy to guide you.
Not every club has its own free parking, but most are located near shopping centers or public transport for easy access. In many locations, you can validate your parking ticket inside the club and park for free for 2–3 hours. You’ll find detailed parking info for each location here: cityfit.pl/nasze-kluby/.
You can always enter a CityFit club using the QR code in the CityFit app. Clubs are open on holidays and outside staff hours, so you can train whenever it suits you. CityFit is fully self-service – entrance and exit are through automated gates.
Important: If you’re using a MultiSport or FitProfit card, you need staff to scan your card and check your ID at entry (for formal reasons). This means you can only enter during staff hours, but you can leave anytime.
  • Staff hours at CityFit clubs: Mon–Fri 6:00 AM – 10:00 PM, weekends 8:00 AM – 8:00 PM.
  • At CityFit Blue clubs: Mon–Fri 6:00 AM – 11:00 PM, weekends 8:00 AM – 8:00 PM.
We’ve got a huge variety of equipment – hundreds of machines and accessories across different zones, for example:
  • cardio zone: treadmills, ellipticals, bikes, crossovers
  • functional zone: kettlebells, medicine balls, dumbbells
  • free weights zone: benches, barbells, racks, smith machines
Want to see the exact equipment in your club? Check cityfit.pl/nasze-kluby/ or simply drop by – we’ll gladly show you around.
No – we focus on high-quality training spaces and affordable memberships. Saunas or swimming pools are not part of our clubs.
Yes. Every club has locker rooms with hundreds of lockers (closed with your own padlock) and several private shower cabins.
CityFit Blue clubs have a reception desk where you can take care of formalities and buy essentials – memberships, towels, water, snacks, padlocks, and other training accessories. Standard CityFit clubs don’t have a reception, but everything you need is available in vending machines located around the club. You can buy:
  • water
  • isotonic drinks
  • protein bars
  • padlocks
  • towels
Payments are easy – by card. The vending offer is growing, with things like protein shakes, pre-workouts, and other useful products before and after training. If you need help, our Gym Assistants are always there for you.
MANAGING YOUR MEMBERSHIP & CONTRACT
Yes, absolutely! You can freeze your membership if you have a flexible or 6-month pass. It’s quick and easy in the Client Zone, and the exact conditions depend on your offer – check the Terms & Conditions for details. Please note: some promotional memberships cannot be frozen – we always let you know at the time of purchase.
Anytime you like – just click “Unfreeze” in the Client Zone. Your membership activates instantly, and you can train right away. The system will automatically charge you for the new billing period.
It depends on your membership type:
  • Flexible membership – has a one-month notice period, counted from the end of your current billing cycle. This means if you cancel now, you’ll still pay for one more full month before the membership ends.
  • 6- or 12-month membership – you can cancel only in the final month of your contract. In that case, your membership ends together with the contract.
If you don’t cancel, your membership will automatically switch to an open-ended flexible plan. It will renew monthly, and you can then cancel it with one month’s notice.
No – memberships are personal and assigned to one member only. They cannot be transferred.
Yes – if your membership has ended (e.g. because of cancellation or unpaid fees), you’ll be treated as a new member when you return. That means the joining fee applies again.
Super easy! Just log into the Client Zone, go to “Memberships & Add-ons”, then “Membership List”. Under your plan, below the price, you’ll see a toggle switch for “Access to all clubs”. Just turn it on :)
How it works: If you have a monthly plan (flexible or 6-month), you can switch all-club access on and off whenever you like.
  • when you activate it, the fee is charged proportionally for the days left until your next payment,
  • if you don’t want it to renew, turn it off before your next payment – then it will end with your paid period,
  • you can activate and deactivate it as many times as you want.
If you have an upfront plan (12-month or 6-month paid in advance), you can also add all-club access – but only once per contract.
  • the fee is calculated proportionally from the day you activate until the end of your membership,
  • once activated, it runs until the contract ends and cannot be turned off.
The option will auto-renew together with your membership unless you disable it first.
CUSTOMER SUPPORT
You can always count on our support – both in the club and online. On-site, you’ll get help from:
  • Gym Assistants – available Mon–Fri 6:00 AM – 10:00 PM, weekends 8:00 AM – 8:00 PM,
  • Club Managers – available Mon–Fri 7:00 AM – 10:00 PM.
In CityFit Blue clubs, staff are available Mon–Fri 6:00 AM – 11:00 PM, weekends 8:00 AM – 8:00 PM.
If you can’t come to the club, contact our Customer Service Office:
  • Mon–Thu: 8:00 AM – 8:00 PM,
  • Fri: 8:00 AM – 5:00 PM.
Ways to reach us: You can also write to us via LiveChat on cityfit.pl or send us a message on our Facebook fanpage (Messenger). And if you’re just starting out, check zaczynam.cityfit.pl – you’ll find all the basics for your first visit: how to enter the club, what to bring, and how to feel confident from day one.
In every club lobby, you’ll find special message boxes – just leave your feedback on paper there. You can also reach us by email at [email protected] or use the contact form: cityfit.pl/kontakt/.
Gym Assistants keep the club tidy, help members, make sure equipment is used correctly, remind you about the rules, and… create a great atmosphere! You can go to a Gym Assistant if:
  • you don’t know how to use a machine,
  • you have questions about training zones,
  • you need technical or organizational help in the club,
  • you want to report an issue or broken equipment,
  • you’re new and just need some support :).
Gym Assistants are always happy to help!
Personal Trainers run one-on-one training sessions and support your progress – whether your goal is building strength, improving fitness, or simply feeling better. They share their knowledge, experience, and motivation. If you want to train with a plan and under expert guidance – they’re the ones to reach out to. You can find most of our trainers here: trenerzy.cityfit.pl
The Member Assistant is a special section in the Client Zone that helps you manage your membership. It guides you through actions like paying for your membership, buying a new one, freezing it, or cancelling it. Just pick the type of question and topic, answer a few simple steps, and it will point you to the right solution.
PERSONAL TRAINING
Yes! In every club you’ll find qualified trainers who can help you with both workouts and nutrition. You can see their profiles here: trenerzy.cityfit.pl
Super easy! Most trainers working in our clubs are listed on trenerzy.cityfit.pl.
You pay your trainer directly – CityFit does not handle these payments.
No, not necessarily. If you don’t have a membership, you can still enter the club with a Multisport, Medicover Sport, Fit Profit, or PZU Sport card – or by buying one of our passes (24h or 72h).
No – trainers run their own business. Scheduling, rescheduling, and payments are handled directly with your trainer. If you have questions about their offer, availability, or how the training works – contact your trainer directly. You’ll find their details at trenerzy.cityfit.pl.
Yes! Many trainers run special offers – just check with your chosen trainer. You’ll find their contact info at trenerzy.cityfit.pl.
Prices depend on the trainer and the club. CityFit does not set rates and is not involved in the payments.
Definitely yes! Personal training at CityFit means convenience, comfort, and the perfect environment to work on your fitness – no matter your level. Our clubs are modern and fully equipped – with premium machines, plenty of space, and a wide range of training zones. Trainers and members also have access to a separate room for measurements, consultations, and body composition analysis – so everything happens in a calm and private setting. And since CityFit is open 24/7, you can schedule sessions anytime, fitting them perfectly into your daily routine. It’s the ideal place to train smart, effectively, and… your way.
MULTISPORT & FITPROFIT CARDS
Just a few simple steps:
  1. Create a profile at klubowicz.cityfit.pl – choose “Log in with Benefit”.
  2. Download the CityFit app from the App Store or Google Play – you’ll need it to enter.
  3. Go to the club with your card and an ID – Mon–Fri 6:00 AM – 10:00 PM (CityFit Blue: until 11:00 PM), weekends 8:00 AM – 8:00 PM.
  4. Show your card to the Gym Assistant, then scan the QR code from the app to enter.
More details here: zaczynam.cityfit.pl (section “How to register a sports package?”).
Yes – the app is required to enter and exit the club through the self-service gates.
On one device. If you change your phone or lose access to the current one, contact Customer Service (+48 22 113 93 00) or ask a Gym Assistant – they’ll unlink the old device so you can add a new one.
You can use a driving license, residence card, Pole’s Card, student ID, school ID, work ID, or passport. Without any of these, entry is not possible.
If your package has no entry limits, you can use the club freely – all zones, equipment, and group classes are available. CityFit accepts:
  • MultiSport: PLUS, SENIOR, LIGHT, MULTIACTIVE, CLASSIC
  • blue FitProfit card
Check details here: https://cityfit.pl/multisport
Of course! After activating your profile and adding the card, you can book classes in the CityFit app under the “Calendar” tab.
No – access with these cards is only for adults. Minors from age 15 (year-based) can train at CityFit with a parent’s consent and a regular membership. More info: cityfit.pl/siemanko
No – if your sports package includes CityFit, you train at no extra cost. Just register your card in the app and you’re ready to go!
CHANGING PERSONAL DATA
No worries, it happens! You can update these details directly at the club. Just ask a Manager or Gym Assistant and show your ID – they’ll correct it on the spot. Staff hours:
  • CityFit: Mon–Fri 6:00 AM – 10:00 PM, Sat–Sun 8:00 AM – 8:00 PM
  • CityFit Blue: Mon–Fri 6:00 AM – 11:00 PM, Sat–Sun 8:00 AM – 8:00 PM
In the Client Zone, under My Data, you can update:
  • your email address,
  • invoice details.
You can update your phone number with a Gym Assistant, a Club Manager, or by contacting Customer Service at +48 22 113 93 00.
If you’ve installed the app on a new device, your old device ID may need to be unlinked. Just:
  • contact Customer Service at +48 22 113 93 00, or
  • ask a Gym Assistant for help in the club.
We’ll remove the old ID so you can log in on your new device without issues.
MEDICOVER SPORT & PZU SPORT CARDS
It’s simple – just a few steps: If you’re new, register in the CityFit app by choosing “REGISTER SPORTS PACKAGE”.
You can also do it here:
  • cityfit.pl/medicover-sport
  • cityfit.pl/pzu-sport
If you already have an account, go to your CityFit app profile and select “REGISTER SPORTS PACKAGE”.
This usually happens because of data mismatch. Check if your first name, last name, and phone number in CityFit are exactly the same as with your sports package provider. Even a small typo can block the process.
It’s very easy! Log in to the CityFit app and generate a QR code – scan it at the entrance gate.
Yes – the app is required to enter and exit through the self-service gates.
No – these cards are only valid for adults. Minors from age 15 (year-based) can join with a parent’s consent and a regular membership. More info: cityfit.pl/siemanko
On one device. If you change your phone or lose access to your old one, contact Customer Service (+48 22 113 93 00) or ask a Gym Assistant – they’ll unlink the old device so you can add a new one.
If your package has no entry limits, you can train at CityFit without restrictions – all zones, equipment, and group classes are available. CityFit accepts these Medicover Sport packages:
  • Fit&More
  • Fit&More Prestige
  • GoFIT
  • 60UP!
  • Silver Plus – social package
  • Energa
Of course! After activating your profile and adding the card, you can book classes through the CityFit app in the “Calendar” tab.
No – if your package includes CityFit, you train with no extra fees. Just register your card in the app and you’re all set!
GROUP CLASSES
The full schedule is available here: klubowicz.cityfit.pl/classes/clubs and in the CityFit app under the Calendar tab. Just select your club, and the current timetable will appear.
You can book only if you have an active membership. If your plan starts in a few days, booking will open once it’s active.
Ways to book: Bookings open exactly 48 hours before the class starts.
You can cancel up to 2 hours before the class starts, also via the app in the Calendar tab. This way, another member can take your spot.
If in the last 30 days you:
  • signed up but didn’t show up (twice),
  • arrived late, or
  • left before the class ended,
  • the system will automatically block new bookings for 7 days. After that, the block is lifted.
Yes! If the class is full, just click “Join waiting list”. If someone cancels, the system will automatically move you to the main list and you’ll get a notification:
  • in the CityFit app,
  • and by email.
That way you don’t need to keep checking – just wait for the alert :).
Absolutely! Sign up for IntroFit – these are instructional classes where you’ll learn how to perform exercises correctly, which moves target specific muscles, and more. Plus, a Gym Assistant will show you around the club and explain the training zones and rules. It’s a perfect start – especially if you’re new! You can book IntroFit just like any other class – in the app, under Calendar.