Due to many questions about your payments while our clubs stay closed, we prepared a list of most popular questions & answears. Please click here
We are doing our best to protect our clubs from negative effects of closing. It’s all because we want you to come back after quarantine to your club and enjoy our service as before. Please remember that despite temporary closing we still have operational costs to keep them running. THat includes rent payments, leasing payments, employees payments and many more commitments that will allow to provide service you are used to after this situation will come back to normal.
We recommend you to stay on your active membership (status: Active in Customer Zone). It will definitely help us financing currect costs and will help the proccess returning to normal existence after epidemic finishes. After opening of the clubs we will adjust the day of your payment, extending it by the time clubs were closed.
However, we understand that many of you are also in a difficult situation because of the forced quarantine. Therefore, thinking mostly about those people, we prepared new solution which is free suspension of your membership. Its not an automatic service and you have to activate it by clicking the correct button in Client Zone (Tab: Passes).
If you wish to use this solution do it now because the proccess of automatic payments will be activated 25 March at 10.30 AM and will continue based on your payment schedule.
After opening of the clubs, date of your next payment will be adjusted. We will review your account status, taken payments and time that clubs were closed.
This situation is very hard on everybody. In this difficult time, we specially count on you, that we stay together and support each other making responsible and reasonable decisions.
Therefore, please stay with us keeping your membership status active. It will be much easier for us to come back with highest service after forced quarantine finishes.
We are waiting for you to come back, please be carefull and take care of you and your families. Work out at home. Eat healthy. We can do this together!
See you on training,
Your CityFit Team
